Returns & Refunds

 

Elite Golf merchandise • Updated October 20, 2026

 

MADE-TO-ORDER MERCHANDISE

 

Our merchandise is made especially for you by Printful. We do not offer routine returns or exchanges for change of mind, an incorrect size or color selected when ordering, or other non-defective items. Please review product details and sizing carefully before purchasing.

 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

 

If an item arrives damaged, defective, misprinted or different from what you ordered, email info@elitegolflounge.com as soon as possible and within 30 days of receipt. Include your order number, a description of the issue and clear photos of the item and any relevant packaging or labels. We will review the issue with Printful and arrange an approved replacement or refund at no additional cost for a confirmed fulfillment or manufacturing error.

 

LOST SHIPMENTS

 

Report a suspected lost package within 30 days of its estimated delivery date. Please first check your tracking, delivery address and local carrier. We will investigate with Printful and arrange the appropriate resolution for an eligible claim. Packages marked delivered but reported missing are not automatically eligible for a free replacement or refund; contact us so we can help investigate.

 

RETURNS, REFUNDS AND CANCELLATIONS

 

Contact us before returning anything. Do not send merchandise to the lounge or a fulfillment facility without return instructions. A return may not be needed for an approved damaged-item claim. Approved refunds are issued to the original payment method; your bank or payment provider determines when the credit appears.

Email us immediately to request a cancellation or order change. Orders enter production quickly, so we cannot guarantee changes or cancellations once processing has begun.

If an order is returned because of an incorrect address, refusal or failure to collect, additional reshipping charges may apply. Contact us promptly after notification; returned items may no longer be available after 30 days.

 

YOUR RIGHTS AND SUPPORT

 

This policy applies only to merchandise, not golf bookings or memberships. It does not limit any mandatory rights under applicable consumer law. For questions or help with an order, email info@elitegolflounge.com.